Support
shipping information
That's Right, Free Shipping!!
All orders will be scheduled for shipment in 1-3 business days, excluding holidays. Orders placed after 11AM (GMT+2) on Fridays may not be processed for shipping until the following Monday morning.
Once your order has been processed for shipment, you will receive an automated shipping notification titled “Your package is on the way ”. This will contain your tracking information!*
*If you do not receive your Tracking Email within 3 business days of placing your order please check your Spam and/or Promotions folders.
The shipping services offered are subject to change depending on carrier reliability; based on extreme delays caused by weather or overall package volume.
All orders can take anywhere between 5-15 business days for final delivery. These transit times are estimates given by our carrier partners; we do not file claims for late deliveries and shipping costs are not refundable. If you have any questions about shipping or delivery, please contact us HERE
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Carrier
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Countries Serviced
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Cost
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|---|---|---|
|
DPD service
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Romania, Greece, Hungary, Czech Republic, Croatia, Poland, Slovenia, Slovakia, Bulgaria
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Free
|
|
Post service
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Worldwide
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Free
|
|
DHL
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Worldwide
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Paid
|
Shipping Holidays:
Our shipping facility as well as the carriers we use are not operating on the some national/worlwide holidays such Labor Day, New Year’s eve etc. If your order was placed on or around holidays please add an additional 1-3 business days for your order to be processed.
Refused Shipments:
If you refuse your shipment from BulKey, you are responsible for the original shipping charges, and any duties, taxes and/or customs charges on the package (both original and return shipments), plus the cost of returning the package to BulKey.
Returned to Sender:
In some scenarios the carrier may not be able to complete delivery to your address due to uncontrollable circumstances. If you see your package has been marked “Return to Sender” please contact us HERE
Shipping Disclaimer:
Once your order has been shipped out, BulKey is not responsible for any losses or damages in transit. The customer’s responsibility is to follow the tracking information provided and contact the courier, to monitor the delivery of the shipment. We are happy to help you in recovering an item to the best of our abilities, however, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.
Please see our Returns Page nformation for further details.
Shipping FAQ:
Where will my order ship from?
Your order will ship from our facility in the Bulgaria.
Will I be charged additional Duties/Taxes on my order
Orders placed to locations within the European Union have the Duties/Taxes factored into your price at checkout and there should be no additional fees incurred during shipping. Locations outside of the EU are subject to Duties/Taxes.
Can I upgrade my shipping after my order has been placed?
We process and ship all orders as quickly as possible. Once your order is placed we are unable to edit your order’s selected shipping. Please note, there is a short window of time (up to 1 hour) after order placement when your order may be cancelled. Unfortunately, we are not able to guarantee that your order will be cancelled in time once placed.
Can my parcel be redirected to a different address?
Once your order has been shipped, we are unable to make any changes to the listed shipping address. We recommend contacting the shipping carrier using your tracking number for reference to inquire about making any changes which could impact a successful delivery.
My order’s shipping has been delayed.
Unfortunately there may be delivery delays due to reasons outside of our control such as carrier delays, severe weather, natural disasters, or labor strikes. We ship all orders within 1-3 business days and once shipped provide a Tracking Confirmation email to your email address on file. Once a package leaves our facility, we no longer control how your order is handled or where it is sent before delivery.
Please check the DPD and Post services websites for their statements on current delays and transit times.
Do you offer express shipping?
Yes, we offer express shipping, but it is not included for free. For express shipping we use DHL. You cen choose this option from the shipping options in the checkout.
What if my package is late?
We appreciate your patience. We ask that you wait four additional business days beyond your Expected Delivery Date. If your package still has not arrived by that time, please contact us and we would be happy to help investigate and reach out to our carriers when needed.
*Claims of missed/incorrect deliveries will not be accepted past 45 days of the order being placed. We ask that these issues be brought to our attention as soon as possible.
My package says delivered, but I didn’t receive it.
We ask that you please allow 3 additional business days past the “delivered” scan as the carrier may have accidentally scanned the delivery too early. If your package still has not arrived, please contact us. NOTE: Please be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.
*If you have any further questions regarding shipping or your order’s tracking status, please feel free to contact our Customer Success Team at: bulkey@codewallet.eu
